Talk to our team
We welcome compliments, questions and concerns about the care we provide. To raise a concern or make a complaint, contact info@lendinghandsincareltd.co.uk, call 01726 210613 / 01208 220907 or write to our office at St Kew Highway Service Station, St Kew Highway, Bodmin, PL30 3ED. Please describe what happened, when it happened and how you would like us to contact you.
What happens next
Our team will discuss your concern with you and explain the appropriate complaints process, including how it will be reviewed and how we will communicate the response. Please ask for our full complaints procedure and applicable escalation arrangements.
Urgent concerns
For an urgent matter about care we currently provide, contact our team directly. Office hours are 8am–5pm; the out-of-hours on-call service runs 5pm–8am. For immediate medical assistance, use the appropriate emergency or urgent healthcare service.
CQC uses feedback to inform regulation; it does not resolve individual complaints.