Care planned around the individual
Complex Care
Complex care is designed for people whose health or support needs require a higher level of planning, coordination and staff competency.
We work with the individual, their family and relevant professionals to develop a personalised care plan that identifies their needs, risks, preferences and desired outcomes.
Staff supporting complex needs receive training and competency assessment appropriate to the care they are expected to provide.
Safe, planned and personalised
Specialist care should never take a one-size-fits-all approach.
Before we agree to provide a health-related intervention, we will consider the person's:
- health and care needs;
- risks;
- preferences and choices;
- current care arrangements;
- professional instructions;
- equipment requirements;
- desired outcomes; and
- level of support required.
- Staff undertaking specialist care activities will receive appropriate training and competency assessment for the activities they are expected to perform.
Where professional instruction, delegation, supervision or oversight is required, this will form part of the person's care arrangements.
We will not provide a specialist intervention until we are satisfied that it can be delivered safely and appropriately.