Keeping families connected
At Lending Hands In Care, we recognise how important communication is to families, particularly when they cannot be with their loved one every day.
Where appropriate and authorised, families and representatives can use our Roundsy app to stay informed about the care and support being provided to their loved one.
Roundsy helps enhance communication between families and our care team, providing greater transparency and helping everyone involved remain connected to the person's care.
Keeping families involved
Roundsy can help families:
- Stay informed about the care being provided to their loved one.
- Maintain better communication with the care team.
- Feel more involved and connected with their loved one's care.
- Raise questions or concerns when further discussion is needed.
- Have greater reassurance about the support being provided.
Digital communication complements, rather than replaces, direct conversations with our care team. Families can still contact Lending Hands In Care whenever they need to discuss a change, concern or aspect of their loved one's care.
Privacy and consent come first
We recognise that care records contain sensitive personal information. Access to information through Roundsy is therefore provided only where appropriate and authorised, taking account of the individual's privacy, consent, choices and any relevant arrangements concerning access to their information.