Who we are
Lending Hands In Care Ltd provides domiciliary and home care services.
For data-protection purposes, Lending Hands In Care Ltd is the data controller for personal information where we determine how and why that information is processed.
Company Number: 14603451 ICO Registration Number: ZB597355
Data Protection Contact
- Molly Cooke
- Lending Hands In Care Ltd
- St Kew Highway Service Station
- St Kew Highway
- Bodmin
- PL30 3ED
Email: info@lendinghandsincareltd.co.uk Telephone: 01726 210613 Telephone: 01208 220907
Our commitment to your privacy
We take the privacy and confidentiality of the people we support, their families, our staff, job applicants and people who contact us seriously.
We aim to collect and use personal information lawfully, fairly and transparently and to keep information appropriately secure.
What information we may collect
The information we collect depends on your relationship with us.
It may include:
- Your name
- Address
- Date of birth
- Telephone number
- Email address
- Emergency contact details
- Family or representative details
- Communication preferences
- Information provided when making a care enquiry
- Assessment and care-planning information
- Care records and visit information
- Information about medication where relevant to the care provided
- Health and medical information relevant to care
- Information about mobility and daily living needs
- Risk assessments
- Safeguarding information where relevant
- Complaints, concerns and feedback
- Communications with us
- Information provided through our website
- Recruitment and employment information where applicable
- We will only collect information that is appropriate for the purpose for which it is required.
Health and other sensitive information
Because we provide care services, we may need to process information concerning a person's physical or mental health and care needs.
Health information is classified as special-category personal data and receives additional protection under data-protection law. The Information Commissioner's Office confirms that organisations processing special-category data must identify both an appropriate Article 6 lawful basis and a separate Article 9 condition.
Depending on the individual circumstances, we may also need to process other sensitive information relevant to providing appropriate person-centred care, such as:
- Religious or philosophical beliefs
- Racial or ethnic origin
- Sexual orientation
- Relevant safeguarding information
- We only use this information where there is an appropriate lawful basis and, for special-category information, an appropriate additional condition.
Why we use personal information
- Respond to enquiries about our services
- Assess care and support needs
- Determine whether we can safely meet a person's needs
- Develop and maintain care plans
- Deliver agreed care and support
- Maintain accurate care records
- Communicate with the person receiving care
- Communicate with authorised relatives or representatives
- Coordinate care with relevant health and social care professionals
- Support medication management where this forms part of care
- Identify and manage risks
- Protect people from abuse, neglect or harm
- Respond to safeguarding concerns
- Monitor and review the quality and safety of care
- Investigate incidents, concerns or complaints
- Meet regulatory, contractual and legal requirements
- Manage recruitment and employment
- Respond to website enquiries
Our lawful bases
We will only process personal information where we have an appropriate lawful basis.
Depending on the circumstances, our lawful bases may include:
- Contract, where processing is necessary to provide or arrange services under a contract or to take requested steps before entering into one.
- Legal obligation, where we need to process information to comply with applicable law.
- Vital interests, in appropriate circumstances where processing is necessary to protect someone's life.
- Consent, where consent is the appropriate lawful basis for the particular processing.
Legitimate interests, where the processing is necessary for a legitimate organisational purpose and those interests are not overridden by the individual's rights and freedoms.
The correct lawful basis depends on the purpose and circumstances. The Information Commissioner's Office advises organisations to identify and document the relevant lawful basis before processing information and to include their purposes and bases in their privacy information.
We do not rely on consent for all processing simply because someone receives care from us.
Special-category information
Where we process health information or other special-category personal information, we will also identify an appropriate condition under Article 9 of the UK GDPR.
For health and care information, this may include circumstances where processing is necessary for the provision or management of health or social care, subject to the applicable legal requirements and safeguards.
Other Article 9 conditions may apply depending on the particular purpose.
Family members and authorised representatives
We understand that families can play an important role in a person's care.
However, being a relative does not automatically give someone a right to access another person's confidential care information.
We take account of the person's wishes, consent, capacity where relevant, legal authority and other applicable arrangements before sharing personal information.
Roundsy and family communication
Where appropriate and authorised, families and representatives may use our Roundsy app to stay informed about their loved one's care and enhance communication with our care team.
Access to information through Roundsy will be managed appropriately to protect the person's confidentiality and privacy.
Personal or care information will only be made available to people who are appropriately authorised to access it.
Use of Roundsy does not replace direct communication with our care team where concerns or important changes need to be discussed.
Recruitment information
If you apply to work with Lending Hands In Care, we may collect information including:
- Name and contact details
- Employment history
- Qualifications
- Training information
- References
- Right-to-work information
- Application and interview records
- Information required for recruitment checks
- DBS-related information where legally permitted and relevant to the role
- Other information required to assess suitability for employment or engagement
- Recruitment information will only be used for legitimate recruitment, employment, safeguarding and legal purposes.
Information about criminal convictions and offences is subject to separate legal protections and will only be processed where an appropriate lawful condition permits us to do so.
Who we may share information with
Where necessary and lawful, information may be shared with appropriate organisations or professionals, including:
- Health and social care professionals
- Local authorities and commissioners
- NHS organisations
- Safeguarding authorities
- Emergency services
- Regulators
- Professional advisers
- Relevant IT and care-management system providers acting on our behalf
- Other organisations where sharing is necessary to comply with a legal obligation or protect an individual
- We do not disclose personal information simply because somebody asks for it.
Before sharing information, we consider whether disclosure is necessary, appropriate and lawful.
How long we keep information
We do not keep personal information indefinitely.
Different types of information need to be retained for different periods depending upon:
- The reason it was collected
- Regulatory requirements
- Legal obligations
- Contractual requirements
- Safeguarding considerations
- The need to establish, exercise or defend legal claims
- Applicable health and social care record-retention requirements
- Information is securely deleted or disposed of when there is no longer a lawful reason to retain it.
Lending Hands In Care maintains retention arrangements appropriate to the records it holds.
Website contact forms
When you submit a contact form on our website, we use the information you provide to respond to your enquiry and, where appropriate, discuss our services with you.
Our form may request:
- Name
- Email address
- Telephone number, where provided
- Your message
- Please do not use our website contact form for a medical emergency or to send unnecessary urgent or sensitive medical information.
If a matter relates urgently to care currently being provided by Lending Hands In Care, please contact our team directly.
Cookies
Visitors should be given information about the cookies being used. Where cookies are not strictly necessary, appropriate agreement is generally required before they are placed.
Where applicable, further information will be available through our Cookie Policy and cookie-preference controls.
Keeping your information secure
We take appropriate organisational and technical measures to protect personal information.
Depending on the information and systems involved, these measures may include:
- Access controls
- Password-protected systems
- Appropriate system permissions
- Secure storage
- Confidentiality requirements
- Staff data-protection and confidentiality training
- Controlled information sharing
- Secure disposal of records
- Appropriate monitoring and management of access to care information
- While no system can guarantee absolute security, we take reasonable and appropriate steps to protect the information entrusted to us.
Your data-protection rights
Depending upon the circumstances and lawful basis being relied upon, you may have rights including:
- The right to be informed about how your information is used
- The right of access to personal information we hold about you
- The right to rectification of inaccurate or incomplete information
- The right to erasure in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- Rights relating to applicable automated decision-making
- The right to withdraw consent where processing is based specifically on your consent
- Not every right applies in every circumstance.
To exercise a data-protection right, please contact:
Molly Cooke Email: info@lendinghandsincareltd.co.uk Telephone: 01726 210613 / 01208 220907
Privacy complaints
If you have a concern about how Lending Hands In Care has collected, used, stored or shared your personal information, please contact us so that we have an opportunity to investigate and respond.
Data Protection Contact
- Molly Cooke
- Lending Hands In Care
- St Kew Highway Service Station
- St Kew Highway
- Bodmin
- PL30 3ED
Email: info@lendinghandsincareltd.co.uk Telephone: 01726 210613 / 01208 220907
You also have the right to raise a data-protection complaint with the Information Commissioner's Office (ICO).
Changes to this Privacy Notice
We will review this Privacy Notice periodically and update it where necessary, including where our services, technology, information-processing practices or legal and regulatory requirements change.
The most recent version will be published on this website with the date it was last updated.
Last updated: 4 November 2026